Refund policy

If there is an issue with your artwork, contact Contact@IntoTheCanvas.com with your order number and details of the problem. We offer a free reprint service with artwork revised where appropriate.

We generally do not require you to return the original print. Returns, replacements and refunds are handled case by case depending on the problem and what you need. Our team will explain the available options and any return instructions before you send anything.

Please tell us promptly if your print arrives damaged, faulty, incorrect or differs from the agreed order. Keep the packaging where possible so we can investigate delivery damage.

Personalised artwork is made to your specifications. Contact us immediately if you need to change or cancel an order; changes may not be possible after production begins. This does not affect your statutory rights where goods are faulty, misdescribed or otherwise fail to meet applicable consumer requirements.

If we agree a refund, we will confirm the amount and arrange it through the original payment method. Your payment provider may take additional time to show it.

Do not send a return to our registered address unless our team has given you instructions.