Customer care
FAQ
The details that help you order with confidence.
Where do you deliver, and how much does it cost?
Delivery is free across the UK. We do not offer international delivery at present.
When will my artwork be dispatched?
Order before 2pm UK time Sunday to Friday for same-day dispatch and delivery the following day. Orders after the cutoff, or on Saturday, are dispatched on the next dispatch day. A photo that needs replacing or a requested proof can delay production.
Will I receive a proof before printing?
An optional proof is available for men's, women's and pet portraits. Select it in the portrait creator or basket to review your artwork before printing. Allow at least one extra day; printing waits for approval, so later approval extends delivery. Star maps and football prints go straight to production and do not offer proofs.
Which photograph should I upload?
Choose a clear, well-lit photograph with the face visible. We accept JPG, PNG and WebP files up to 20MB per photo. If a photograph is unsuitable, we will contact you before creating your artwork.
Which print sizes and frames can I choose?
Choose A4 or A3, as a print only or with a Black, White or Antique Gold frame. The price updates as you choose. Grand Theft Artwork is available as a single print or a triple set.
Can I change my order?
Contact us as soon as possible with your order number. We dispatch quickly, so changes may not be possible once production has begun.
What if something is wrong with my artwork?
If there is an issue with your artwork, contact our team with your order number and details of the problem. We offer a free reprint service and generally do not require a return. Returns, replacements and refunds are arranged case by case according to the issue and what you need. Your statutory rights are unaffected.
Returns & reprintsStill need a hand? Contact